After your site goes live, you can reach B12’s Customer Success team through live chat, email, or a scheduled call. They’re trained on the B12 platform and website best practices and can help answer questions or guide you as you continue building and updating your site. If you’d like more hands-on help, you can also choose to hire vetted designers, copywriters, and SEO specialists through our Expert Marketplace.

B12 supports a variety of integrations to help boost your site capabilities. These include integrations with online chatbots, online calendars, blogging platforms, and more. You can check out our full list of supported integrations here.

Nope! Nothing to install. B12 is a SaaS (Software as a Service) platform which means you can access it from anywhere – if you’re a current customer, you just need to log in to your account by visiting b12.io and clicking Log in in the top right of the navigation.Not a customer yet? You can sign up for B12 from anywhere – desktop, mobile, tablet and experience it yourself. Instructions for how to access B12 can be found here.

B12’s do-it-for-you package covers the costs of the B12 team managing your site setup for you. That includes assigning a dedicated team of copywriters, designers, and project managers to build, test, and launch your site. It also includes setup and onboarding for platform features like invoicing, payments, email marketing, on-site conversion tools, integrations, and more.

The ongoing subscription fee covers the monthly costs to host, maintain, and service your site and business. This includes unlimited support from B12’s Customer Success Team, domain, and TLS certificate maintenance, and the ability for you and your team to access B12’s robust features to help you win new business and serve your clients. Depending on your subscription package, it may also include content calendar management and the monthly publication of new search-optimized pages or articles.

Each B12 package comes with a slightly different feature set.

The Free plan is a great way to get started with B12. You can generate and launch a basic website using B12’s AI-powered builder with a you.b12sites.com subdomain. It includes a mobile-responsive website, limited AI editing messages, and the ability to start unlimited website projects. This plan is ideal if you want to explore the platform and get a simple site online quickly.

The Website plan is for those ready to launch a polished website on their own domain. It includes everything in the Free plan plus a custom domain, more AI credits, and additional tools like traffic analytics, integrations, on-site conversion tools, and removal of B12 ads. This plan also includes email and chat support.

Website + Client Engagement plan adds tools to help you attract and serve clients online. In addition to all Website plan features, it includes custom email addresses and built-in business tools such as online payments and invoicing, client intake, email marketing, contact management, contracts and eSignatures, and advanced team management.

The Professional plan is ideal for businesses that want a fully supported website that's set up for you by a team of experts. It includes a website with a custom domain and all the Website + Client Engagement plan features, such as invoicing, payments, contact management, and contracts and eSignatures. This plan also includes email, chat, and phone support, with the option to work with B12’s copywriting, design, and launch experts for additional help building and improving your site.

The Advanced plan is designed for businesses with teams that need more coordination and support. It includes everything in the Professional plan plus five team member seats, business directory listings, monthly website updates, and priority support.

If you already have a website but are looking to make major changes, we recommend starting fresh with B12. Trying to optimize a poorly constructed or poorly performing website is often more hassle than it's worth.

With B12, you can generate a brand new site around your project and goals starting from a prompt that’s as short or as detailed as you like. Tell our AI what you want to keep or improve from your existing site, or even upload a screenshot of what you’re trying to build.

Because B12 generates a fully customized site, you’re not limited to templates — your layout, pages, and features are created around your specific needs. The result is a modern, fast, and reliable site that not only makes you look more professional, but is also optimized for search engines and equipped with features to help you run your business.

No domain? No problem! With B12’s do-it-for-you package, our team of launch specialists will work with you to source and secure a domain that reflects your business and brand.

Absolutely. You can update it by simply telling the B12 AI Agent what you want to change. Add new pages, adjust your design, update copy, or introduce new functionality just by describing what you want.

You can also switch to visual editing mode and click directly on any element of your site to ask the AI Agent to update it. This makes it easy to evolve your site as your business grows without needing to navigate complex editors or settings.

And if you get stuck, connect with our Customer Success team through chat, email, or a scheduled phone call.

You also get access to a variety of tools to help you build relationships, streamline payments, and manage your business. Tools like email marketing, contracts and eSignatures, and invoicing and payments can be turned on at any time.

B12 is more than just a website provider. It’s a digital commerce platform built for professional service providers to help you attract, win, and serve your clients. That means that every B12 website comes with powerful features that will help make organizing contacts, communicating with clients, and getting paid for your work easier. These tools are built right into the platform so you can manage everything – from your website to your online payments – in a single place.

Below is a walkthrough of how to change your existing subscription level. If you have further questions about switching your plan, reach out to Customer Success at hello@b12.io.

Customers on our Starter or Basic subscription can switch to Professional (setup fee optional) or Advanced (setup fee required).

Customers who pay a setup fee can choose between Professional or Advanced.

Customers on the Advanced or Professional subscriptions cannot downgrade to Starter or Basic.